Privacy Policy

1. Introduction

WILLMAN Logistics attaches great importance to the protection of your personal data. This privacy policy explains how we collect, use, share and protect your information when you use our website and services.

By using our services, you agree to the practices described in this policy.

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2. Data collected

We collect the following types of data:

• Identification information: name, company, email address, phone number, postal address
• Transport information: type of goods, weight, volume, loading and delivery points, desired date
• Navigation data: IP address, browser type, pages visited, visit duration
• Tracking data: history of your shipments and quote requests

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3. Data usage

The data collected is used for:

• Provide and manage our transport and logistics services
• Establish quotes and process your requests
• Ensure tracking of your shipments
• Inform you about the status of your orders
• Improve our services and your customer experience
• Comply with our legal and regulatory obligations

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4. Data sharing

WILLMAN Logistics does not sell or rent your personal data to third parties. We may share your data in the following cases:

• With our service providers (forwarders, customs brokers, partner carriers) for the execution of our services
• To comply with a legal or regulatory obligation
• With your explicit consent

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5. Data security

We implement technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure or destruction.

These measures include data encryption, strict access controls and regular training of our staff.

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6. Cookies

Our website uses cookies to improve your browsing experience and collect statistical data. You can configure your browser to refuse cookies, but this may limit some features of the site.

The cookies used are:

• Essential cookies: necessary for the operation of the site
• Analytical cookies: to understand how you use our site
• Functional cookies: to remember your preferences

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7. Your rights

In accordance with applicable law, you have the following rights over your personal data:

• Right of access: obtain a copy of your data
• Right of rectification: modify inaccurate data
• Right to erasure: request the deletion of your data
• Right to object: object to the processing of your data
• Right to portability: receive your data in a structured format

To exercise these rights, contact us at: contact@willmanlogistics.com

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8. Data retention

We retain your personal data as long as necessary to provide our services and comply with our legal obligations. In general, data is retained for 5 years after the last interaction.

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9. Policy changes

WILLMAN Logistics reserves the right to modify this privacy policy at any time. Changes will take effect upon publication on the website. We invite you to check this page regularly.

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10. Contact

For any questions regarding this privacy policy or to exercise your rights, you can contact us:

• Email: contact@willmanlogistics.com
• Phone: +243 XXX XXX XXX
• Address: Kinshasa, Democratic Republic of Congo